Terms of trade

 

Badgeland ApS - badgeland.co.uk
General information regarding the company

Company’s full name: Badgeland UK ltd
Used name: Badgeland
Legal form: Ltd
Owner: Thomas Hansen & Rasmus Hansen
The Company’s registration number: 8676616 
Established: 2010 


Official address:
Building 3 Chiswick Park,
566 Chiswick High Street
London, Greater London W4 5YA,
United Kingdom
TEL.: 020 6308 8008
E-mail: info@badgeland.co.uk
Website: http://badgeland.co.uk


Visiting address:

Badgeland ApS
Valhalvej 4
DK-8230 Åbyhøj.
Denmark
Opening hours:
Mon- to Friday: 07.30 - 15.30
You can order products from Badgeland in the following ways:
- by e-post
- by phone
- by website
You can reach us by phone Monday to Friday 7.30 to 15.30
If you are contacting us through e-mail, we have normally a response time of one hour.


1. General terms
Only persons above 18 years of age are allowed to order through badgeland.co.uk
These are our terms of trade. All those that conduct business with Badgeland ApS, hereinafter called Badgeland, - through the website badgeland.co.uk – are subject to the following terms and conditions. Everyone has at any time the possibility to download, save and print our terms of trade from our website at badgeland.co.uk and you will find these in the bottom of the page. You always have the option to login and look at your orders. You are always welcome to write to info@badgeland.co.uk and ask about your orders. Remember then to give us your order number for faster response.
By submitting the order, the buyer is confirming to have read and accepted Badgelands terms of trade. By clicking “Submit order”, the buyer commits to purchase the product in the shopping basket. We will alert you that it is prohibited to give false promises of purchase.
Hereafter you are subject to our terms of withdrawal and warranty that you will find in section 8 and 10. Upon confirmation of the order the buyer receive an order confirmation via email. Badgeland does not accept deviating from these conditions unless this has been agreed in writing before the order is confirmed.
OBSERVE that we do not initiate the production of your specialized products before you have accepted the graphical test that you will have received by email.

The website badgeland.co.uk is updated once per week.


2. How long is the delivery time?
Especially in connection with the production of personalized products, the final date of delivery is dependent on graphics, packing, and other special requests from the customer. These variable elements may affect the delivery time.
For example, we do not start the production of specialized products until the buyer has accepted the, by email, delivered graphical sample. All of these variable factors make production in some cases exceed the indicative delivery time. Our products are subject to stringent quality control that can take some time, but in return will guarantee you a first class product. If the indicative delivery time is significantly exceeded, the buyer can cancel the purchase. When buying stock merchandise, normal withdrawal and reclamation legislation is applicable. See paragraph 8 and 10 

2.1 Normal delivery – Cheapest if you have time to wait
Our normal delivery time is 5-6 weekdays. It takes 4 days to send a package from our factory in Germany to an address in England. The remainder of the time is for manufacturing of the product. Remember that this delivery time is indicative until you have received an e-mail from Badgeland regarding the final delivery time. See paragraph 2.   

2.2 Express delivery – Faster production and delivery
With Express Delivery you will have the product 3-4 weekdays after your order has been accepted. With express production and delivery we charge you a fee of 20% of the total amount.

2.3 Super Express – Our fastest production and delivery
If you are in a hurry, we recommend Super Express. If we have your order before 12pm, we send it so you have it 1-2 weekdays later. Your delivery will be insured with delivery by TNT. This delivery type can only be requested online whereby we get in contact with you. This is due to that delivery costs are dependent on weight and is thereby very variable.

2.4 Delivery of stock goods (Machines, hand cutter, parts, premade motives)
If you order stock goods before 12 pm we send it the same day. Depending on delivery mode you chose, you would have the parts 1-4 days later.


3. Production of do-it-yourself orders.
All do-it-yourself orders are produced according to the delivered design, with less than other has been agreed upon. This design should be delivered in the format that we have advised in our design details. You can always check the formats and download the templates in our download area on badgeland.co.uk. We cannot guarantee that your badge will be flawless with less than Badgeland approves the material that has been sent to us.
Note our comments to your design. The buyer is solely responsible for that the material sent to us is complete and does not contain typos or other errors. This also applies to errors that may have occurred during the transfer of the design or data errors that cannot be blamed on Badgeland. If the buyer has not kept his/her part of the contract by delivering a finished print-ready design, delay in production occur and which Badgeland does not take responsibility for.

Observe that Badgeland always check the usability of the sent material before we begin production. We control for errors in the amount of “Bleed” (bending), dpi (resolution), color, style and size. You can choose to receive a graphical test of your design before starting production. This costs a little extra. We begin production when you approve the graphical sample.
For the Do-it-yourself products there is a limited guarantee. The order of personalized products cannot be canceled if production has begun. However, we can stop the production and you can cancel the part of the purchase that is yet to be produced. The product is considered to be delivered when the goods are sent from our address. Badgeland is not responsible for any direct or indirect loss caused by late delivery from the carrier. Orders are accepted through our order confirmation and is subject to force majeure. We reserve ourself for stock products becoming out of stock.

4. Order Confirmation
After we have received your order, you will almost immediately receive an email with your order number and the total order amount. We recommend that you print and keep this message until you have received your order confirmation e-mail. Remember that if you pay by card, the money will be drawn from your account only when the order is shipped. If there is a mismatch between the order and the confirmation, please contact us immediately on tel. 0203 393 1659 or via e-mail info@badgeland.co.uk.

After carrying out an order, you will receive an order confirmation via email. We highly recommend that you save this.

5. Payment
If you pay by debit card, you are always protected against fraud. You are in a position to reject a payment when you receive your payment summary. You are not held liable in case of that your card is fraudulently used in an internet store, because Badgeland uses SSL (Secure Socket Layer).

All data you submit in connection with purchases paid with a debit card is encrypted (SSL), and thus it is only PBS AND SWEDBANK (Credit Card), who can decrypt the data. Neither Badgeland.co.uk nor others are able to read the data. The amount is deducted only when the goods are sent from Badgeland. There can never be a higher amount withdrawn than what you approved at the point of purchase.
In our online store you can pay by the following means of payment:

  1. Visa
  2. Visa Electron
  3. MasterCard
  4. Invoice

a) Payment with Visa costs 1,25 % of the purchase amount.
b) Payment with Visa Electron costs 1,25 % of the purchase amount.
c) Payment with Mastercard costs 1,25 % of the purchase amount.
d) Payment by Invoice is initially free of charge and the payment shall be with Badgeland 14 days from invoice date if not other terms are agreed upon. After maturity date 2% interest per month plus a 10£ fee will be added.

When paying by card, Badgeland deduct the money first when we have shipped your order. For payment with invoice, you have 14 days credit unless otherwise is agreed. If the customer cancels the do-it-yourself product before production starts, you can cancel the entire purchase. If we have already initiated production, you will in case of cancellation only have to pay for the part that has already been manufactured. When purchasing equipment, parts and finished design, you always have 14 days right to withdraw.

6. Prices
The prices published on badgeland.co.uk are always updated and valid as long as there are no additional or specific product requirements. Tender sent to a potential buyer is valid for 30 days from reception. All amounts on the website is inclusive VAT unless other is stated.


7. Copyright of graphics created by Badgeland ApS
All creative tasks performed by Badgeland, (hereunder in particular the production of graphics, logos, designs and drafts) costs extra and Badgeland reserves all rights thereto upon payment of the bill for this type of service. Only for the service rendered in connection with the production of just the products purchased and NOT the actual graphics. The right to the designs remain Badgeland’s. By written agreement between Badgeland and the buyer, the rights to these intellectual property rights may be transferred to the buyer or other third party in exchange for a sum of money. However, only to the third party against the consent of the original purchaser.


8. Warranty conditions
Badgeland.co.uk leaves two year warranty according to the Sale of Goods Act, covering manufacturing and material defects that can be noted by normal use of the goods. The warranty does not cover defects, damage and wear and tear, which directly or indirectly have arisen because of improper use, lack of maintenance or the use of force or unauthorized intervention.
Claims for defects that should be detected by normal examination of the goods, shall be notified to Badgeland within reasonable time.
The item may subsequently be returned for repair, replacement, or by agreement any credit. In connection with reclaims, Badgeland is responsible for transportation costs within reasonable range. For the do-it-yourself products, there however is a limited guarantee.  

The order of individualized products cannot be canceled if production has started. We can however stop the production, whereupon in Badgeland makes, a calculation of what is already producer, and the buyer can then undo the rest of the purchase. Complaints due to minor deviations in color cannot be accommodated. It is the buyer’s responsibility that the graphics are controlled, delivered to Badgeland and that it meets the required specifications. If the sent material is not according to our specifications that you find on badgeland.co.uk, we reserve the right to modify the design in such way that it is appropriate for printing. This in itself is not enough for a claim. A white area from the edge of the badge to where the motive at the back becomes wedged into the metal is not a valid claim reason. The way to avoid this white border (though only visible from the back) is to use our templates. Errors that may occur regarding the design can be reduced by ordering a graphical test, for a low amount of money, where you will receive a sample by email of your product.
This is also described in the pop-up that appears when ordering personalized products, and where the customer need to confirm the limitation of the right of withdrawal at specialized products.

OBSERVE that we do not commence the production of your order before You as a customer have accepted the by email received graphical sample.

 8.1. Return adress
Goods should be sent to: Badgeland ApS, Valhalvej 4, DK-8230 Åbyhøj.
Delivery costs on returned products is paid within reason by Badgeland. Please note we do not accept parcels sent by Cash On Delivery. Returns can also be done by refusing to receive the product, or hand it personally to us.
It is not demanded, but the order will be easier processed by attaching additional information to the package – i.e. copy of order, clearing and account number for the account to which one wants the money transferred to, copy of any earlier correspondence and so on.
Remember that there is different rules for personified products such as do-it-yourself badges, magnets and name signs. Se paragraph 8.


9. Advertisement and samples
Badgeland.co.uk reserves the right to retain excess production that can later be used as samples of our products to third part. Similarly, we reserve the right to use images of fabricated products for promotional purposes, unless otherwise agreed. This includes, for example, promotional materials and publications on our website Badgeland.co.uk

10. Right of withdrawal
For our machines, cutters, finished motives and parts there is 14 days right of withdrawal with start when the product is received. See point 8.1 for address regarding right of withdrawal. The product must be pristine and unused. We cannot repay for used or by the customer damaged products. You will receive the total amount inclusive delivery costs in return. The amount will be transferred to your bank account within 1 week after that we have received the product. There is other regulations regarding personalized products, see paragraph 10.1.

10.1 Right of withdrawal regarding personalized products
Regarding do-it-yourself products you do not have any right of withdrawal. The order of personalized products cannot be made undone if production has been commenced. We can stop the production, whereby Badgeland makes a calculation for what has already been produced, and the buyer can thereafter cancel the remainder of the purchase.

This is also mentioned in the terms regarding rights of withdrawal you accept when uploading your design

11. Copyright
It is only on the buyer’s responsibility and risk that there is no copyright infringement against third part. The buyer is solely responsible for the legality of customized products, and Badgeland cannot be made responsible for the use of a product manufactured for the buyer.

12. Who own the product?
Badgeland retains title to the delivered products until the full amount is transferred to Badgeland. The ownership of the product goes from Badgeland to the buyer when full payment has taken place.

13. Data protection
To be able to sign a contract with us via the web site, you need to register the following data: 


· name
· address
· Phone number
· e-mail address

Personal information registered with Badgeland are kept for 5 years, after which the data is erased.
No card information is available for Badgeland. We carry out the registration of your personal data for being able to deliver the product to you.
When we collect personal data via our website, we ensure that it always takes place with your consent, so that you are informed of exactly what information is collected and why.

The following groups of employees have access to the recorded data:
· Management
· Administration and Finance

We do not store or transmit customer data encrypted.
The information is not shared with third party.
No personal sensitive data is recorded.
When registered with Badgeland you have always the right to object to the registration and you are entitled to insight into what information we have about you. This is your right under the Personal Data Act and recourse in connection therewith should be sent to Badgeland email: info@badgeland.co.uk

You can find this information also on the front page under the link “Privacy Policy”


14. British Law
This agreement between the buyer and Badgeland is subject to British laws and regulation.

 

Right of Withdrawal

 

For our machines, cutters, finished motives and parts there is 14 days right of withdrawal with start when the product is received. The product must be pristine and unused. We cannot repay for used or by the customer damaged products. You will receive the total amount inclusive delivery costs in return. The amount will be transferred to your bank account within 1 week after that we have received the product.
Right of withdrawal regarding personalized products

 

Regarding do-it-yourself products, such as badges with your design, you do not have any right of withdrawal. The order of personalized products cannot be made undone if production has been commenced.

 

We can stop the production, whereby Badgeland makes a calculation for what has already been produced, and the buyer can thereafter cancel the remainder of the purchase.

 

But here at Badgeland we collect happy clients - So call us and lets find a solution

 

 

 

 

 

How to buy on Badgeland

 
You can shop at badgeland.co.uk in a number of different ways, all depending on what product you are interested in. Stock items such as badge machines and badge parts you find under the tab “Badge machines and parts”. You can add these directly to your cart. However, if you want to buy personalized products such as badges with your own motives, you should chose the tab “badges”, then select the product, such as badges with pins.
Now you have arrived at our automated price calculator where you are to select what size you are interested in. Thereafter you fill in the desired number in the calculator and it will give you a price based on your exact specifications. Note: You also have the option to choose additional customization such as metallic prints or neon colors. When you are satisfied with the type, size, quantity, and have decided regarding customization you have two options.
Option 1) Upload your design. Now you will select the file you wish to upload. When you have located your design and selected it, press the button “Upload your design.” If you select option 2) Design your motive, you will be redirected to our new online badge designer. Your choice of size, shape and eventual special requests is transferred to the badge designer, but you can always click on one of the other options, such as selecting a different size if you want to change something. You can read more about how to use our new online design application here.  You will then be forwarded in the order process. You can always add more products to your order before finalising and sending the order to us. REMEMBER that we have free shipping over 70GBP Inclusive VAT.

When entering your details, such as billing address and delivery address, you have two options. Either you can create an account with us, where all your orders will be saved so that you can easily review them later on and make a reorder of the same design, or you can go through with the order as a guest, without the need of creating an account.
You can choose to have the products delivered to the same address as the billing address, or you can choose to have the products shipped to a alternative address.

At the moment Private Persons can only pay for their orders with the use of a credit card, whilst Companies and Organisations can choose to pay by invoice.

After finalising your order, you will receive a comfirmation email. We strongly suggest that you save this for further references.


NOTE that you must accept the restriction of your right of return for specialized products. This is done by checking the box “yes” for the limited right of return. After production is commenced we cannot cancel the entire order. We can stop the production of the products, and then we can calculate the price for the products already produced, and cancel the remainder of the order. If you want to abort the order please call us as fast as possible on number 0203 608 80 08.



 

Payment

 

If you pay by debit card, you are always protected against fraud. You are in a position to reject a payment when you receive your payment summary. You are not held liable in case of that your card is fraudulently used in an internet store, because Badgeland uses SSL (Secure Socket Layer).

All data you submit in connection with purchases paid with a debit card is encrypted (SSL), and thus it is only Steamline and worldpay (Credit Card), who can decrypt the data. Neither Badgeland.co.uk nor others are able to read the data. The amount is deducted only when the goods are sent from Badgeland. There can never be a higher amount withdrawn than what you approved at the point of purchase.
In our online store you can pay by the following means of payment:

  1. Visa
  2. Visa Electron
  3. Mastercard
  4. Invoice

a) Payment with Visa is free on UK issued cards.
b) Payment with Visa Electron is free on UK issued cards.
c) Payment with Mastercard is free on UK issued cards.
d) Payment by Invoice is initially free of charge and the payment shall be with Badgeland 15 days from invoice date if not other terms are agreed upon. After maturity date 2% interest per month plus a 10£ fee will be added.

When paying by card, Badgeland deduct the money first when we have shipped your order. For payment with invoice, you have 14 days credit unless otherwise is agreed. If the customer cancels the do-it-yourself product before production starts, you can cancel the entire purchase. If we have already initiated production, you will in case of cancellation only have to pay for the part that has already been manufactured. When purchasing equipment, parts and finished design, you always have 14 days right to withdraw.

Prices
The prices published on badgeland.co.uk are always updated and valid as long as there are no additional or specific product requirements. Tender sent to a potential buyer is valid for 30 days from reception. All amounts on the website is inclusive VAT.

 

At Badgeland we aim to always bring the highest value to our customers and we are proud of the products that we deliver. We also always aim to be the cheapest producer of badges. This is why we have a price guarantee for our customers. If you can find the same product with the same high standards as ours, at a lower price, just let us know and we will both match and go lower in price than our competitor.

   

///////// badgeland.dk ///////// badgeland.se ///////// badgeland.no ///////// badgeland.co.uk /////////

Badgeland ApS - badgeland.co.uk
General information regarding the company

Company’s full name: Badgeland UK ltd
Used name: Badgeland
Legal form: Ltd
Owner: Thomas Hansen & Rasmus Hansen
The Company’s registration number: 8676616 
Established: 2010 


Official address:
Building 3 Chiswick Park,
566 Chiswick High Street
London, Greater London W4 5YA,
United Kingdom
TEL.: 020 6308 8008
E-mail: info@badgeland.co.uk
Website: http://badgeland.co.uk


Visiting address:

Badgeland ApS
Valhalvej 4
DK-8230 Åbyhøj.
Denmark

You can order products from Badgeland in the following ways:
- by e-post
- by phone
- by website
You can reach us by phone Monday to Friday 7.30 to 15.30
If you are contacting us through e-mail, we have normally a response time of one hour.

Badgeland ApS

Unsure of someting?

We love to help you with finding what product that suits your needs the best. Just email or call us and we will tell you more about our products. 



Quality

Our badges and machines are made of the highest quality to ensure that our customers get as much value for their money as possible.

Always 3 production speeds at your disposal.


If Standard production is choosen you will recieve your items in 5-6 workdays. Your parcel will be shipped with DHL and will be insured for your safety. Write to info@badgeland.co.uk if you want us to send your track and trace number.

Express production cost a addon of 20%  of the total productprice, but you can choose between the different production options when you are checking our online calculator which will give you the prices live. When you are using Express production you will recieve your items in 3-4 workdays.

SuperExpress is our fastest production time. Like the Express option you pay 20% on top of the standard price. In addition we will send SuperExpress orders with TNT currier service and therefor we add a currier fee depending on weight. You can see the shipping weight in the basket wich will also provide you with the exact shippingprice. When you order SuperExpress production you will recieve your goods in 24 hous if you place the order before 12 o clock.